Privacy Policy
1. About this Policy
This Privacy Policy explains how personal data is handled in connection with:
- the Arkata website;
- demo and sales enquiries;
- support communications;
- marketing communications; and
- website analytics and cookies.
For the processing described in this Policy, the data controller is:
Name: Kris Farrugia
Email: privacy@arkata.mt
Address: DiHubMT, Triq L-Intornjatur Birkirkara CBD 3050
2. Personal data we process
Depending on how you interact with Arkata, we may process:
- your name and business contact details;
- company and professional information;
- information you provide when requesting a demo or contacting us;
- sales and support communications;
- marketing preferences;
- IP address, browser, device and technical information; and
- website usage and cookie information.
3. How we use personal data
| Activity | Purpose | Legal basis |
|---|---|---|
| Website visitors | Operating, securing and improving the website | Legitimate interests and, where required, consent |
| Demo and sales leads | Responding to enquiries, arranging demos and managing potential business relationships | Steps before entering into a contract and/or legitimate interests |
| Support contacts | Responding to and managing support requests | Contractual obligations and legitimate interests |
| Marketing recipients | Sending relevant information about Arkata | Legitimate interests or consent, where required |
| Analytics and cookies | Understanding website usage and improving the website | Consent where legally required |
You can object to direct marketing at any time.
4. Where we obtain personal data
We may obtain personal data:
- directly from you;
- through the Arkata website and forms;
- through communications with you; and
- where applicable, from lawful business or professional sources used for sales activity.
5. Who we share personal data with
We may share personal data where necessary with service providers that help us operate:
- the Arkata website;
- email and communications;
- sales and support activities;
- website analytics; and
- IT and security services.
We may also disclose personal data where required by law, a court, regulator or competent authority.
Where personal data is transferred outside the European Economic Area, appropriate safeguards will be used where required by applicable data-protection law.
6. How long we keep personal data
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected.
This may depend on:
- whether we have an active or potential business relationship with you;
- whether communications remain relevant;
- legal or record-keeping requirements;
- security requirements; and
- the need to establish, exercise or defend legal claims.
7. Cookies
The Arkata website may use cookies or similar technologies.
Strictly necessary cookies may be used where required for the website to function or remain secure.
Analytics or other non-essential cookies will only be used where the required consent has been obtained.
Where available, you can manage or withdraw your consent through the website's cookie controls.
8. Your rights
Subject to applicable data-protection law, you may have the right to:
- access your personal data;
- correct inaccurate information;
- request deletion;
- restrict processing;
- object to processing;
- receive certain personal data in a portable format; and
- withdraw consent where processing is based on consent.
You also have the right to object at any time to the use of your personal data for direct marketing.
To exercise your rights, contact: privacy@arkata.mt
9. Changes to this Policy
We may update this Privacy Policy where our website, processing activities or legal obligations change.
The current version and effective date will be published on the Arkata website.